The South Africa local unit of telecommunications giant, MTN, has said that its Nigerian branch may not be able to guarantee regular services to its customers following the country’s rising spate of insecurity. The group made the statement in a release issued on Tuesday.
“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organisation may be impacted in the coming days. This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN said.
Indeed, the last few years has witnessed a trend in which Nigeria turned into centre of insecurity following the destructive insurgency crisis in the north east where Boko Haram and other Islamic groups have waged an unending war. The situation became further compounded late 2020 following the violent #ENDSARS protests which resulted in the loss of lives and property across the country. The situation is made worse by the ungoing war in the south east where members of the Eastern Security Network, ESN, a surrogate of the Indigenous People of Biafra IPOB, are on an obvious destructive rampage killing security agents and torching state-run public facilities.
In general, the country has been the epicentre of increased insecurity ranging from armed conflict between herdsmen and farmers, mass abductions at schools, kidnappings for ransom, armed robberies and insurgencies. The development is adjudged by experts to be a drag on economic growth and job creation.
But with the announcement, MTN Nigeria, the country’s largest mobile phone network with a third of the company’s revenue from 22 countries it covers, becomes the first corporate organization to acknowledge the possibility of a disruption to its services as a result of general insecurity in the country. With the spate of insecurity, the country is equally regarded as its most problematic.
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